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Megaparis Help Center —
Support in Bangla, Any Time

Whether it's your account, payments, betting, or games — you'll find help here. Search below or choose a category.

2 minutes
Average Response Time
98%
Issue Resolution Rate
In Bangla
Support in your native language

Live Chat

Chat directly with an agent in Bangla. The fastest way to get your issue resolved.

Active Now
Start Chat

Email Support

For complex issues, send a detailed email and you will receive a response within 24 hours.

Within 24 hours
support@megaparis.app

Ticket System

Submit a ticket describing your issue. Track your progress using the tracking number provided.

Within 6 hours
Create a Ticket
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Select a help category

All Megaparis solutions are organized by category

Account & Registration

Everything you need to know about registration, login, password reset, verification, and account settings.

12 articles

Deposits & Withdrawals

Payments via bKash, Nagad, and Rocket — withdrawal timeframes, minimum amounts, and troubleshooting.

18 Articles

Betting & Games

Questions about bet cancellations, live betting, cash-out, games not loading, and match results.

15 Articles

Bonuses & Promotions

Welcome bonuses, free spins, cashback, referral offers, and bonus terms & conditions.

9 Articles

App & Technology

App installation, updates, crashes, loading issues, and browser compatibility.

10 Articles

Responsible Gaming

Deposit limits, self-exclusion, temporary account suspension, and responsible gambling tools.

7 articles
Categories
Full FAQ

Account & Registration

How do I create a new account on Megaparis?
3 min read
Go to megaparis.app → click the "Register" button → enter your mobile number and password → verify with OTP → your account will be ready. The entire process takes just 2–3 minutes.
How to reset your password if you've forgotten it?
2 min read
Click the "Forgot Password" link on the login page. Enter your registered mobile number. You'll receive an OTP — use it to set a new password.
Is account verification mandatory?
4 min read
Basic verification is sufficient for smaller amounts. However, withdrawing larger sums may require you to submit a NID or passport.
Can I create two accounts under the same name?
2 min read
No. Per Megaparis policy, each person may only operate one account. If multiple accounts are detected, both may be suspended.
I can't log in — what should I do?
3 min read
First, make sure Caps Lock is off. Try resetting your password. If the problem persists, contact live chat.

Deposits & Withdrawals

How do I deposit using bKash?
3 min read
Log in to your account → select "Deposit" → choose bKash → enter the amount and number → confirm with your bKash PIN. Your balance will be credited instantly.
How long does a withdrawal take?
2 min read
Usually within 15–30 minutes. Large amounts may take up to 2 hours. Expect slightly longer processing times between 12:00 AM and 6:00 AM.
What are the minimum and maximum deposit amounts?
1 min read
Minimum deposit is ৳100. Maximum limits vary based on account level. Verified accounts have higher limits.
I made a deposit but it hasn't shown up in my balance — what should I do?
3 min read
Refresh the page and wait 5 minutes. If the balance still hasn't appeared, take a screenshot of your bKash transaction and contact live chat. This is usually resolved within 15 minutes.

Betting & Games

If a bet is cancelled, will I get a refund?
3 min read
Yes. If a match is cancelled or a bet is voided, the full stake is returned to your balance. This is typically processed within a few hours of the match ending.
How to cash out during live betting?
4 min read
Go to your bet slip and look for the "Cash-Out" button next to your active bet. Accepting the offered amount will settle the bet and add the funds to your balance.
What happens if a game disconnects mid-session?
2 min read
Your game session is saved on Megaparis servers. Simply log back in and pick up right where you left off — no bets or winnings will be lost.

Bonuses & Promotions

How do I claim the welcome bonus?
3 min read
After your first deposit on a new account, a welcome bonus is added automatically. You can receive up to a 100% matching bonus. Once the wagering requirements are met, you can withdraw your winnings.
What are the wagering requirements for bonuses?
4 min read
Wagering means you must place bets totalling a set multiple of your bonus amount. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to wager ৳10,000 before withdrawing.
How does the referral bonus work?
2 min read
When someone joins using your referral link and makes their first deposit, you'll receive a bonus. You can find the referral panel in your account settings.

App & Technology

Megaparis APK won't install — what should I do?
3 min read
Go to Settings → Security → enable Unknown Sources. Then tap the APK file again. Your device must be running Android 5.0 or higher.
App running slowly or crashing
3 min read
Force stop the app and restart it. Clear the cache (Settings → Apps → Megaparis → Clear Cache). Update to the latest version.
How do I add it to my Home Screen on iPhone?
2 min read
Open megaparis.app in Safari → tap the Share button → select "Add to Home Screen" → tap "Add". That's it!

Responsible Gaming

How do I set a deposit limit?
3 min read
Go to Account Settings → Responsible Gaming → Deposit Limit. You can set daily, weekly, or monthly limits. Decreasing a limit takes effect immediately; increasing one takes 24 hours.
I'd like to temporarily suspend my account
2 min read
The Self-Exclusion feature lets you suspend your account for anywhere between 1 day and 6 months. During this period, logging in and making deposits will not be possible.
I want to permanently close my account
2 min read
Contact us via live chat or email support@megaparis.app. If you have a remaining balance, withdraw it first before requesting account closure. This action cannot be undone.
Couldn't find an answer?

If the article above didn't resolve your issue, reach out to our support team directly. Live chat in Bengali is available anytime.

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About the Help Center

Megaparis Help Center — Here's How We've Got You Covered

Running into minor issues while betting is perfectly normal — a stuck payment, a forgotten password, a bonus that hasn't shown up. Without quick help in those moments, the experience can turn frustrating fast. That's exactly why Megaparis built a robust help center.

Our support team operates 24/7, entirely in Bangla. Whether it's 3 AM or midday, a Bangla-speaking agent is always available on live chat to help. We don't limit our users to English-only support — for our Bangladesh users, every interaction is in Bangla.

The most common issues — such as deposits not reflecting, withdrawal delays, and missing bonuses — are typically resolved within 2–5 minutes via live chat. For more complex issues, use the ticket system, where you can track the full progress of your case with a tracking number.

Many players prefer to troubleshoot on their own before reaching out to live chat — and that's a great habit. That's why Megaparis's help center offers 70+ detailed articles in Bengali, covering everything from deposits to betting strategies with step-by-step guides.

Megaparis takes your privacy seriously. Our support team will never ask for your password or OTP. If anyone requests this information, treat it as a scam and report it immediately.

Megaparis's help center is also here to support responsible gaming. If you need assistance using protective tools such as deposit limits, self-exclusion, or account suspension, our support team is always ready to help — no hesitation.

~2 min.
Live Chat Response
~6 hrs
Ticket Response
98%
Resolution Rate
70+
Help Articles
Ticket Process Steps
Create Ticket
Instant confirmation email
Agent Assignment
Within 30 minutes
Investigation Started
Within 1–2 hours
Resolution & Closure
Usually within 6 hours
Important Notice

Megaparis support will never ask for your password, PIN, or OTP. Do not share this information with anyone. Privacy Policy।

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Support Ticket

Submit a Support Ticket

The more detail you provide, the faster we can resolve your issue.

Tips for a faster resolution
  • Attach a screenshot or transaction ID
  • Provide the date and time when the issue occurred
  • Describe what you've already tried
  • Copy the exact text of the error message
  • Enter a valid email address — you'll receive notifications there
Contact via Email

You can also send us an email directly instead of using the form. support@megaparis.app Write a description of the issue and send it to the address provided.

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FAQs about the Help Center

Most Frequently Asked Questions About Megaparis Support

Absolutely true. Megaparis live chat support is available 24 hours a day, 7 days a week — including Eid and all other public holidays. Response times may be slightly slower during late-night hours (12:00 AM – 6:00 AM), but you can typically expect a reply within 5 minutes.

Having the following ready before contacting live chat or submitting a ticket will help resolve your issue faster: (1) the mobile number registered to your account, (2) the date and time of the issue, (3) your transaction ID or bet ID (if applicable), (4) a screenshot of the problem. Never share your password, PIN, or OTP — Megaparis will never ask for this information.

Once your ticket is submitted, a tracking number will be sent to your email. You can use this number to check your ticket status at any time. You'll also receive email notifications for every update. You can even mention your tracking number in live chat to ask about your case progress.

Yes — every member of the Megaparis support team is a Bangla speaker. Write to us in Bangla on live chat and you'll get a reply in Bangla. You can also email us in Bangla. Helping Bangladesh users in their own language is our priority.

Get help now

The Megaparis support team is always here for you. Reach out via live chat for any issue — get it resolved in as little as 2 minutes.

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